No products in the cart.
Shop all products
PRIVACY POLICY
Personal Data Protection Policy of “Domaine Boyar Bulgaria” EOOD
For us, „Domaine Boyar Bulgaria” EOOD (the Company), the protection of your personal data is of paramount importance. We would like to inform you on what basis, for what purposes, within what timeframes and by what means your personal data are processed when you visit our website www.domaineboyar.com, as well as when you have a partner relationship with the Company.
We adhere strictly to the applicable provisions in the field of data protection in every personal data processing operation. As of 25 May 2018, on the territory of the EU, including in the Republic of Bulgaria, there applies directly The General Data Protection Regulation for natural persons 679/2016 (“GDPR”). It gives you enhanced rights regarding data protection, to which more detailed obligations on our part correspond.
I. Introduction
In this Policy, “Domaine Boyar”, “we”, “us” or “our” means “Domaine Boyar Bulgaria” EOOD, while “You”, “Your” and “user” means visitors to our website – www.domaineboyar.com.
This Policy explains and governs:
- how and when we collect your personal data and what information we collect;
- how and why we use your personal data;
- Your rights to control your personal data.
Please read this Policy carefully. By accessing and using our website and services, you confirm that you have had the opportunity to read it, that you understand it and that you agree to be bound by it. If you do not agree, you must immediately stop using our website and all services provided by us.
We may amend the Policy from time to time in order to comply with applicable laws and regulations or to respond to changing business requirements. Each time we make a change, we will notify you without delay and in a summary on our website www.domaineboyar.com and at the office of the Company, located in Sofia, 2B Marinkovitsa St.
II. General Information
1. Basic concepts
„Personal data” – any information that relates to a natural person and which, alone or in combination with other information, may lead to their identification or identifies them.
"Data subject” – living natural persons who are identified or identifiable by means of the personal data being processed.
"Processing of personal data” – any action that we perform or may perform with your personal data, including but not limited to its collection, analysis or destruction.
“Personal Data Controller” – with regard to the personal data it administers, is Domaine Boyar. We determine the purpose of processing your data on one of the grounds provided for this in law; we also determine the means by which this processing is carried out. The obligations regarding the security and protection of your personal data arise for us.
„Personal data processor” – a third party that processes your personal data on our behalf, whereby Domaine Boyar has strictly defined the purpose of the processing, the means, and has verified whether the party meets the requirements of the GDPR.
"Personal data breach” – a security breach that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data that is transmitted, stored or otherwise processed.
"Digital assets” – the website www.domaineboyar.com, all landing pages maintained by the Company, web, native and mobile applications accessible to customers.
2. Who are we?
„Domaine Boyar Bulgaria” EOOD is a company whose business activity consists of distribution, logistics, foreign, domestic and online trade in wine, alcoholic and non-alcoholic beverages and other goods; commission, freight forwarding, warehousing and transport activities; commercial representation, as well as any other activity that is not prohibited by law.
3. How can you contact us?
"Domaine Boyar Bulgaria” EOOD
Registered office and management address: Sofia, Vitosha district, 2B Marinkovitsa Street
Phone: +359 2 9697980
Website: www.domaineboyar.com
4. Data Protection Officer
DPO (Data Protection Officer)
Email: office@domaineboyar.com
Phone: +359 2 9697980
5. Type, purpose and grounds for the processing of personal data
Below is information about the types of personal data we collect, the purposes of their processing and the legal basis:
| Personal data | Purpose | Grounds |
|---|---|---|
| First and last name, telephone, address, email | Contacting the customer with regard to a placed order; Sending an order; Fulfilling obligations under a concluded distance contract; Servicing and responding to inquiries, reports and complaints | Conclusion / performance of a distance contract for an order placed for goods |
| Registration of a personal account; Making contact; Sending an order; Fulfillment of contractual obligations | Conclusion / performance of a distance contract for an order placed for goods | |
| Offering products and services; Sending advertising messages | Consent | |
| SMS to the customer's telephone number | Offering products and services; Sending advertising messages | Consent |
| Message via the VOIP application "Viber” | Offering products and services; Sending advertising messages | Consent |
| Date of birth | Sending greeting cards | Consent |
Your personal data will be processed by „Domaine Boyar Bulgaria” EOOD only in accordance with the applicable data protection provisions. When you correspond with us through any of the contact channels, you confirm that the data you have provided are accurate, correct and up to date.
Withdrawal of consent: Any consent to the processing of your personal data may be withdrawn at any time through: a written request to the address Sofia, Vitosha district, 2B Marinkovitsa Street; a call to +359 2 9697980; or e-mail at office@domaineboyar.com. The withdrawal of your consent will in no way reflect negatively on the conclusion of the distance Contract.
6. For how long will my personal data be stored?
Personal data is stored for the periods necessary to achieve the purposes for which it was collected. After the purposes are achieved, we will destroy it immediately. The specific periods are:
a) When the data are processed on the basis of a distance contract – for a period of 5 years, as of the date of termination of the contract.
b) When the data is processed on the basis of consent obtained – until express withdrawal of the consent.
c) When the data are processed to protect the exercise of the Company's rights and interests – until the right is extinguished and/or the lapse of interest.
After the expiry of the specified periods, if there is no other basis for processing, the data will be deleted. In order to obtain and analyze information related to the products and services you use, the Company may delete only part of the data, while continuing to store such part that does not allow natural persons to be subsequently identified.
7. Will my personal data be accessible to third parties?
The following categories of persons, who on the basis of contracts concluded with the Company may act as data processors, may have access to your personal data:
- The persons who maintain the Company's information systems, located in the Republic of Bulgaria, as well as the customer service centers;
- The persons entrusted with the activities of producing, printing, assembling and delivering (incl. via SMS or electronically) written correspondence;
- Couriers.
The Company is obliged to provide personal data to the competent authorities and institutions by virtue of the applicable legislation, in the event that such information is requested on a legal basis.
"Domaine Boyar Bulgaria” EOOD does not transfer personal data to a third country or international organization outside the European Union.
8. How do we protect your personal data?
To ensure adequate protection of the data of the Company and its customers, we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act and the General Data Protection Regulation.
The Company has established structures for the prevention of abuse and security breaches, and has also appointed a Data Protection Officer, which support the processes of safeguarding and ensuring the security of your data.
For maximum security in processing, transferring and storing your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.
III. Your rights
As a subject of data processed by „Domaine Boyar Bulgaria” EOOD, you have the following rights. The provision of personal data is voluntary – it is necessary for concluding a contract with the Company. In the event that the data are not provided, the Company will not be able to provide a product or service.
Requests for the exercise of rights are submitted:
- In person or by an explicitly authorized representative, by means of a notarized power of attorney at the management address – Sofia, Vitosha district, 2B Marinkovitsa Street;
- Electronically by e-mail: office@domaineboyar.com;
- By calling the telephone: +359 2 9697980.
The exercise of the rights is free of charge. We satisfy your requests within up to 30 calendar days from their submission. In case of complexity, the deadline may be extended by a further 2 months, of which you will be notified.
a. Right to information
You have the right to receive information about important characteristics of the processing of your personal data, including its purpose, term, basis, the recipients and categories of recipients of personal data and others. You should bear in mind that you are subject to automated decision-making, including profiling, for the purpose of preventing fraud, diversifying the products offered and selecting suitable advertising.
b. Right of access
You can request information about which of your personal data we process and request access to it. We will provide you with an extract of the personal data that is being processed. For additional extracts, we may charge a reasonable fee based on the administrative costs.
c. Right to rectification
If we process incomplete or incorrect personal data from you, you may request its correction or completion at any time.
d. Right to erasure
You can request the deletion of your personal data in the following cases:
- the personal data is no longer necessary for the purposes for which it was collected;
- you withdraw your consent and there is no other legal basis for the processing;
- you believe that the personal data has been processed unlawfully.
Please note that there may be reasons that prevent the immediate deletion of your data, such as legally regulated retention obligations, pending proceedings, the establishment, exercise or defense of legal claims, and others.
e. Right to restriction of processing
You have the right to request a restriction of processing if:
- you contest the accuracy of the personal data, for a period that allows us to verify the accuracy;
- the processing is unlawful, but you do not want the data to be deleted, and instead request the restriction of its use;
- we no longer need the personal data for the purposes of processing, but you require it for the establishment, exercise or defence of legal claims;
- you have objected to the processing pending verification of whether the Company's legitimate grounds override your interests.
f. Right to data portability
You can request that the personal data we process about you be provided to you in a format that can be easily read by a computer and transferred to another institution. This applies only when the processing is based on your consent or in connection with the conclusion and performance of a distance contract, and the processing is carried out by automated means.
g. Right to object
You have the right at any time, on grounds relating to your particular situation, to object to the processing of your personal data which is based on a legitimate interest, including profiling. Where you have given your consent to the processing of data for the purposes of direct marketing, you have the right to object at any time without stating any grounds.
h. Right to lodge a complaint
If you believe that we have violated applicable personal data protection legislation in the processing of your data and as a result have affected your rights, please contact us. You also have the right to file a complaint with:
Commission for Personal Data Protection
Address: Sofia 1592, 2 "Prof. Tsvetan Lazarov” Blvd.
Telephone: 02/91-53-518
E-mail: kzld@cpdp.bg
COOKIE POLICY
A “cookie” is a small text file with data that is sent and stored on your device (mobile phone, computer/laptop, tablet) when you visit certain websites, without this file collecting any information about documents or files on your device. Cookies allow the website to remember a user's actions and preferences (such as username, language, font size and other display settings) for a certain period of time or enable other functionalities.
By using our website, you agree to the use of these “cookies” that your browser accepts based on your browser's settings. Most browsers are set by default to accept all “cookies”. You should bear in mind that you can:
- set your browser to notify you before accepting „cookies”;
- to accept or reject only certain “cookies”; or
- to reject all "cookies”.
When you visit our website, we will use "cookies” to ensure that you receive the best experience. As we respect your right to privacy, you can choose not to allow some types of "cookies”. You should bear in mind that blocking some types of "cookies” may affect your access to the site and the services we can offer. Your choice of "cookies”, made on this site, will be remembered each time you visit our site https://domaineboyar.com.
Please note that any changes you make to these settings apply only to the specific browser program in which you made them. If you use different browsers or different terminal devices, you must change the settings for each browser and device. You can delete the "cookies” from your storage medium at any time. For more information, see http://www.allaboutcookies.org/manage-cookies/.
Remember: To remember the choices you have made in our cookie privacy manager, we will use a “cookie”. If you delete all your “cookies”, you will have to update your preferences again. If you use another device or browser, you will have to indicate your preferences to us again.
Types of cookies
Necessary cookies (First Party Cookies)
These “cookies” are necessary for our website to function as intended and in order to create a user session for the visitor and to assign a user group with access to the public resources on the site. They are used only by us and are stored on your terminal device only during the current browsing session. For the use of mandatory cookies your consent is not required.
The necessary cookies cannot be disabled in our systems. They are usually set only in response to your actions, such as setting privacy preferences, logging in or filling out forms. These "cookies” do not store any personal information and are deleted at the end of the user session.
Functional cookies
These "cookies” allow the website to provide enhanced functionality and personalization. They may be set by us or by third parties whose services we have added to our pages. The purpose is to provide you with a more personalized experience based on your previous visits and choices. If you do not allow these "cookies”, some or all of these services may not function properly.
Analytical cookies
We use these “cookies” to analyze and identify the behavior of our visitors on the site. We will track the IP address of the device you use in order to identify you on your next visit. Where possible, we combine the data about your online behavior with the personal data you have previously provided to us. The data may be shared with the Call center of “Domaine Boyar Bulgaria” EOOD. For more information, visit our Personal Data Protection Policy.
Cookies for marketing and targeted advertising
Google Analytics cookies collect general statistical data in order to improve the performance and navigation of the site. These “cookies” may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant ads on other sites. If you do not allow these “cookies”, you will receive less targeted advertising.
- Google AdWords Remarketing – Used to record visits to the site for advertising purposes (remarketing) in Google and the Display Network. You can opt out of data collection at http://www.google.com/settings/ads.
- Conversion tracking with Google AdWords – We create statistical data on conversions, which measure the effectiveness of our online advertising campaigns. You can deactivate the "cookie” through the settings of your internet browser.
- Facebook Dynamic Remarketing – We use Facebook technologies such as the pixel, which helps us show personalized ads to people who have visited our website.
- Facebook Messenger / Manychat – A messaging platform that allows us to communicate with you when you need help. The cookies here are responsible for storing the chat history.
Social media cookies
These cookies enable logged-in users of selected social networks to directly share and like certain content from our website. Social networks may also collect your personal data for their own purposes. „Domaine Boyar Bulgaria” EOOD has no influence whatsoever over the way your personal data are used by the social networks.
Privacy statements of social networks:
Facebook – https://web.facebook.com/policies
Google – https://policies.google.com/privacy
Twitter – https://twitter.com/en/privacy
Pinterest – https://policy.pinterest.com/en/privacy-policy
LinkedIn – https://www.linkedin.com/legal/privacy-policy
YouTube – https://support.google.com/youtube/answer/7671399?hl=en
Instagram – https://help.instagram.com/155833707900388
Vimeo – https://vimeo.com/privacy