Domaine Boyar

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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Answers to the most frequently asked questions about orders, payment, delivery and returns

Order

How can I order wine?

We accept your orders in the way most convenient for you: through our site – www.domaineboyar.com

Do I have to be 18 years of age to use your services?

The site and the services offered through it may be used only by persons of legal age. By placing an order through www.domaineboyar.com You declare that you are 18 (eighteen) years of age, and that the person designated as the contact for the delivery of the shipment is also of legal age.

What will happen if my son/daughter is under 18 and has to accept the parcel?

Unfortunately, the parcel cannot be received by the indicated person. When placing an order, please provide a delivery address at which the parcel can be accepted by an adult recipient.


Payment

What payment methods do you offer?

Payment for the purchased products can be made using one of the following methods:

  • cash on delivery – in cash upon delivery or by bank card via the courier;
  • online payment with a credit or debit card;
  • via Google Pay;
  • via Apple Pay.
Do you accept payments by credit card?

Yes, we accept. You can pay for the wines you have ordered with both a debit and a credit card.

How can I receive an invoice?

You will receive an invoice with every order placed with us. If you wish to receive an invoice issued in the name of a legal entity, please enter the details of the legal entity in the notes to the order.


Delivery methods

Do you deliver outside of Bulgaria?

We are sorry, but at the moment we only deliver within the territory of the Republic of Bulgaria.

Do you deliver throughout the country?

We deliver wine throughout the country.

Which courier company do you work with?

Wines ordered through our online store are delivered by the courier company Speedy.

Can I receive my shipment via another courier?

Yes, you may prefer the delivery to be made by another courier company (please note this in the comments), in which case the courier costs are at your own expense and according to the tariff of the respective courier.

How much will delivery cost me?

Delivery is free on orders over 100.00 lv. / €51.13. In all other cases, delivery charges apply in accordance with The Terms of Use.

Is there a risk of receiving broken wine bottles in my order?

Your package of wine travels in special packaging that secures the product! Please, if upon receipt you find that the package has been tampered with or has become damp, do not accept the shipment before requesting the "inspection of the shipment” option from the courier.

In the event that you discover breakage or a missing item, please notify us by telephone +359 2 9697980 or at the email address: office@domaineboyar.com before you accept the parcel and fill in a complaint form for the courier service. The latter must be provided to you by the courier.

What is the delivery time?

The delivery time is up to 5 working days.

Do you deliver on weekends?

At the moment we do not deliver only on Sundays and during official holidays.


Returns and Exchanges

Can I return product(s) purchased from Domaine Boyar Bulgaria EOOD?

Yes. You can return already purchased goods within the statutory 14-day period – provided that the integrity of the packaging of the purchased goods has not been compromised. For more information, see The Terms of Use.

How can I return a product/products?

To return products purchased from domaineboyar.com, please fill in the return form and return the goods together with it to the address:
Recipient: Domaine Boyar Bulgaria EOOD, Sofia 1618, 2B Marinkovitsa St.

Within what period do you refund the amounts for returned products?

Refunds for returned products are made within 14 days from the date of receipt of the returned shipment. The refund is made to the bank account you indicated in the product return form.

Do you accept complaints?

Claims (for defects in the wine, such as cork taint) are accepted within 30 days after purchasing the product.

Didn't find an answer to your question? Contact us at
tel.: +359 2 9697980 | +359 884 486 406
email: office@domaineboyar.com

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