1. General provisions

1.1. The website www.domaineboyar.com, hereinafter referred to as the „ONLINE STORE”, is operated by „Domaine Boyar Bulgaria” EOOD, hereinafter referred to for short as the SUPPLIER.

1.2. These general terms and conditions are intended to regulate the relations between the SUPPLIER and the users of the ONLINE STORE, hereinafter referred to as CUSTOMERS.

1.3. The terms of use of www.domaineboyar.com are binding for all CUSTOMERS of the ONLINE STORE.

1.5. The Terms of Use may be changed at any time, unilaterally by the SUPPLIER and at its discretion. These changes take effect immediately upon their publication on the page of the ONLINE STORE and are binding on all CUSTOMERS.

1.6. The SUPPLIER will inform the CUSTOMERS of any change to the Terms of Use by publishing them on the page of the ONLINE STORE. The CUSTOMERS are obliged to check for changes on each visit to the page. If you continue to use the ONLINE STORE, you expressly agree to the changes made.

2. Definitions / Abbreviations

3. Use of the online store

3.1. Through the ONLINE STORE, CUSTOMERS have the opportunity to conclude contracts for the purchase, sale and delivery of the goods offered by the SUPPLIER, as well as to carry out the following activities:

• To complete registration and create a user account;
• To browse the goods, their characteristics, prices and delivery conditions;
• To conclude contracts for the purchase and sale of the goods;
• To make any payments in connection with the contracts concluded.

3.2. The CUSTOMER may use the ONLINE STORE to conclude contracts for the sale and purchase of goods freely or through a created user profile. When purchasing through their profile, the CUSTOMER must enter the username and password chosen by them for remote access.

3.3. The username and password for remote access are determined by the CLIENT, through electronic registration on the SUPPLIER's website.

3.4. When completing the registration, the CUSTOMER undertakes to provide true and up-to-date data. In the event of a change, the CUSTOMER is obliged to promptly update the data specified in their user profile.

3.5. In the event that a profile in web social networks or other networks is used for registration, the party to the contract is the person who is the holder of the profile used. In this case, the SUPPLIER has the right to access the data necessary to identify the CUSTOMER in the respective network.

3.6. The username with which the CLIENT registers grants them no other rights than the right to use the specific username within the ONLINE STORE. The PROVIDER does not verify and bears no responsibility for the authenticity of the username, for whether it infringes the rights of third parties.

3.7. You must not misuse this website by knowingly introducing viruses, Trojan horses, worms, logic bombs or any other software or technologically harmful material. CUSTOMERS are not entitled to attempt to gain unauthorized access to this website, the server, the computer or the database connected to our website. The SUPPLIER will report any non-compliance with these Terms of Use to the relevant authorities. In the event of non-compliance with this clause, the permission to use this website is terminated immediately.

3.8. The CUSTOMER agrees that the characteristics or prices of the goods may be changed by the SUPPLIER at any time. For technical reasons, they may contain errors, for which the SUPPLIER apologizes in advance to its Customers.

3.9. The SUPPLIER strives to provide CLIENTS with the most relevant and important information about the goods, but it is possible that the information for some products may be incomplete.

3.10. All goods are sold while stocks last, even if this is not explicitly noted in the ONLINE STORE.

3.11. The ONLINE STORE may contain links to other sites. The SUPPLIER bears no responsibility for the privacy policy of websites that it does not administer.

3.12. The SUPPLIER makes efforts to maintain the accuracy of the information presented in the ONLINE STORE. The images of the goods are illustrative and indicative in nature, and accordingly the delivered goods may differ from the images.

3.13. Current promotions

3.13.1. The PROVIDER may create and publish promotional terms ("promotions”) that are valid for a predetermined and limited period of time, creating preferential conditions (price discounts and others) for the purchase of specifically indicated goods. The PROVIDER explicitly publishes the terms of current and active promotions in the ONLINE STORE.

3.13.2. The SUPPLIER reserves the right at any time and without prior notice to users to create new or to terminate existing promotions, including those whose announced end date has not yet expired, provided that this is in compliance with the applicable legislation. CUSTOMERS who have already placed orders on promotional terms at the time of the termination of the promotion benefit from all announced discounts or promotional terms, without change.

4. Order and conclusion of contract

4.1. The SUPPLIER provides the option to order goods only in the ONLINE STORE.

4.2. In the course of developing the services provided, the SUPPLIER may introduce new ways of placing orders using remote means of agreement and communication.

4.3. An order in the ONLINE STORE is placed by adding the desired goods to the shopping cart. The CLIENT must follow the steps indicated in the ONLINE STORE in order to complete and submit the respective order.

4.4. The goods added to the cart can be purchased if they are available. Adding goods to the shopping cart without completing the order does not lead to registration of the order and automatic reservation of the goods for the respective CUSTOMER.

4.4.1. For some goods, a quantity restriction may apply regarding the number of a given item that a single CUSTOMER may order. In such a case, this is indicated on the page of the specific item.

4.5. By submitting the order, the CLIENT authorizes the PROVIDER to contact them by any possible means when this is necessary in connection with the order placed or the Contract concluded.

4.6. The SUPPLIER has the right to refuse to fulfill the order placed by the CUSTOMER (in whole or in part), of which it must notify the latter. The refusal of the order does not entail any liability or subsequent obligation of either party towards the other. The grounds for the refusal may be:

• 4.6.1. Non-acceptance by the CUSTOMER's issuing bank of the transaction in the case of online payment;
• 4.6.2. Carrying out a monetary transaction in which the funds have not been received in the SUPPLIER's account for online payments;
• 4.6.3. The data provided by the CUSTOMER is incomplete and/or incorrect;
• 4.6.4. The product that the client has ordered is no longer available.

5. Payment

5.1. The prices of the goods announced in the ONLINE STORE are in euros and Bulgarian leva. The prices are final and include VAT, as well as all other taxes and fees provided for in the applicable Bulgarian legislation.

5.2. Payment of the price to the PROVIDER is a necessary condition for the transfer of ownership of the goods.

Payment methods

5.4. The announced payment methods may be restricted or supplemented by the SUPPLIER at any time.

5.5. The CUSTOMER selects the payment method by clicking the relevant button in the ONLINE STORE after completing the order.

5.6. Payment by cash on delivery is made in euros to the postal operator/courier upon receipt of the goods. Refusal to receive the goods is grounds for termination of the Sales Contract. Within the specified period for receipt, the customer may cancel the order without consequences, which does not affect their right to withdraw from the contract.

5.7. Payments by electronic cash transactions and by payment cards are carried out through the intermediation of authorized services under secure conditions.

5.8. Payments via Google Pay and Apple Pay are made by automatically redirecting the CUSTOMER to the respective platform. The transactions are not processed by the SUPPLIER, but by a third party servicing the payment service.

5.9. Insofar as the integrated payment methods are functionalities provided by third parties, the SUPPLIER is not responsible for their proper functioning. Responsibility is borne by the respective providers.

6. Delivery

In all other cases, payment is made as follows:

6.1.1. When choosing the cash-on-delivery (COD) payment method, the client pays a fee of 1 lev / €0.51. The COD payment method also covers payments „by card to the courier”.

6.1.2. Delivery of products is possible only within the territory of the Republic of Bulgaria.

6.1.3. The CUSTOMER must inspect the goods at the moment of delivery and handover by the courier and, if they do not meet the requirements, notify the Supplier of this immediately.

6.1.5. If the CUSTOMER has ordered an item that is out of stock or the available quantity is insufficient, a representative of the Supplier will contact the CUSTOMER to offer a replacement with a suitable product.

7. Right of withdrawal from the order placed

7.2. The right of withdrawal not applicable in the following cases:

7.3. When the CUSTOMER has exercised their right of withdrawal from the contract, the SUPPLIER refunds all amounts paid by the CUSTOMER, including delivery costs, without undue delay and no later than 14 days, as of the date on which they were notified of the CUSTOMER's decision. All costs for returning the goods are at the CUSTOMER's expense, unless otherwise stated on the page of the ONLINE STORE in the "Returns and Exchanges” section.

7.4. The CUSTOMER gives their express consent for the amounts paid to be refunded by bank transfer.

7.5. The SUPPLIER has no obligation to refund the additional costs for delivery of the goods when the CLIENT has expressly chosen a method of delivery different from the cheapest type of standard delivery offered by the SUPPLIER.

7.6. In the case of a sales contract, when the SUPPLIER has not offered to collect the goods himself, he may withhold the refund of the amounts to the CUSTOMER until he receives the goods or until the CUSTOMER provides proof that he has sent the goods back, whichever occurs earlier.

10. Force majeure circumstances

10.1. Neither party shall be liable for the non-fulfillment of its contractual obligations if such non-fulfillment is due to a force majeure circumstance. A force majeure circumstance is an unforeseeable event, beyond the control of the parties, which cannot be avoided.

10.2. If within a period of 14 (fourteen) days from the date of the respective event it does not cease, each of the parties has the right to notify the other party that it is terminating the Contract without owing compensation for any damages that may possibly have been suffered.

11. Termination

11.1. The contract between the CUSTOMER and the SUPPLIER is terminated in the following cases:

1. Upon termination and entry into liquidation or declaration of insolvency of one of the parties to the contract;
2. By mutual agreement of the parties in writing;
3. Unilaterally, with notice from either party in the event of non-performance of the obligations of the other party;
4. In the event of an objective inability of either party to the contract to fulfill its obligations;
5. In the event of exercising the right of withdrawal in accordance with the Consumer Protection Act.

12. Final provisions

12.1. If any of the provisions of these Terms of Use prove to be invalid or unenforceable, regardless of the reason for this, this does not entail the invalidity or unenforceability of the remaining provisions.

12.2. For matters not settled in this contract, related to the execution and interpretation of these Terms, the laws of the Republic of Bulgaria shall apply.

12.3. Supervisory authorities

12.4. Any disputes that arise between the SUPPLIER and its CUSTOMERS will be resolved by mutual agreement or, if this is not possible, by the competent court or by the Consumer Protection Commission.

In the event of a dispute related to an online purchase, you can use the website for Online dispute resolution of the European Commission.